Of course, when you have purchased and installed our software the relationship doesn’t stop. Software moves on, as do techniques, not to mention your Windows operating system, so we are constantly refining and improving the system to ensure you have the best solutions to keep you ahead of the game.
Our on-line knowledge base gives users access to support bulletins and of course, during normal working hours our development team are ready to field calls. Software updates are automatically delivered to the user desktop when available but for users blocked from automatic downloaded upgrades, IT Departments can select the latest downloads from the web centre. Installation is totally automatic ensuring our user base is as up-to-date as we can make them.
Web Support
Our web support centre is designed as your out-of-hours support hub as well as being your working hours first port of call knowledge hub for everything QSToolbox™ related.
Our engineering team search and use the very same system when a support call comes in, so you have the same access as they do to uncover all documented issues. Our technical sheets detail the probable cause of an issue as well as detailed steps to eradicate the problem, so even when our office is closed, our support is still very much 'open'.
- Full data sheet 'Search'.
- Downloadable in PDF for your archive.
- Access to detailed manual sections.
- Full installation downloads.
- Product Update downloads.
- Feedback forms for your bright ideas and requests.
Telephone / Email Support
Our on-line knowledge base gives you instant access to all support articles but you can still call and email us if your struggling with an issue.
Of course, we're only here during normal office hours (excluding public holidays), but during these hours our engineers and product training staff are ready and waiting.
Tel: 01543 262276
Email: support@visualprecision.co.uk
Opening Hours:
Monday - Friday: 9.00am - 5.30pm
Saturday / Sunday: Closed
We will be closed on UK Bank Holidays
Xmas 2024 Opening Hours:
Our offices will be closed from 5.30pm on Friday 20th of December & re-open 9.00am on Thursday 2nd of January
(The office will unmanned on the 18th December from 10.00am until 4.00pm but web support is available between these hours)
All times stated are GMT
Remote Link Support
Delivering rapid support is essential to any well structured business, both for us and for the client. That's why our chosen method is remote control support software.
Depending on the client, we have a few alternative systems at our disposal but all of them give us the same end result - we can see what you're doing, we can take control with your permission, and we can show you what to do. It's all very smooth and the fastest way to resolve software and knowledge issues.
If you need a remote support link, our engineers will guide you through how to link up with us over the phone.
And it's all standard in our annual run time licence and support package:
- Launch support from our Help menu or browser window
- Works on all Windows platforms
- Totally secure
- File transfer both ways (controlled by you)
- Full keyboard and mouse control
- Uses the Logmein Industry standard system
