Of course, when you have purchased and installed our software the relationship doesn’t stop. Software moves on, as do techniques, not to mention your Windows operating system, so we are constantly refining and improving the system to ensure you have the best solutions to keep you ahead of the game.
Our on-line knowledge base gives users access to support bulletins and of course, during normal working hours our development team are ready to field calls. Software updates are automatically delivered to the user desktop when available but for users blocked from automatic downloaded upgrades, IT Departments can select the latest downloads from the web centre. Installation is totally automatic ensuring our user base is as up-to-date as we can make them.
Our web support centre is designed as your out-of-hours support hub as well as being your working hours first port of call knowledge hub for everything QSToolbox™ related.
Our engineering team search and use the very same system when a support call comes in, so you have the same access as they do to uncover all documented issues. Our technical sheets detail the probable cause of an issue as well as detailed steps to eradicate the problem, so even when our office is closed, our support is still very much 'open'.
Our on-line knowledge base gives you instant access to all support articles but you can still call and email us if your struggling with an issue.
Of course, we're only here during normal office hours (excluding public holidays), but during these hours our engineers and product training staff are ready and waiting.
Tel: 01543 262276
Monday - Friday: 9.00am - 5.30pm
Saturday / Sunday: Closed
We will be closed on UK Bank Holidays