When evaluating software for takeoff or earthworks measurement, most people focus on features, speed, and accuracy. But there's one factor that too many overlook — support. Not just email replies or help pages, but real, expert-led, remote-control support that gets you unstuck fast.

At Visual Precision, we believe that world-class support isn’t a nice-to-have — it’s an essential part of the product.

The Problem: Estimators Don’t Have Time to Waste

If you’re a quantity surveyor, estimator, or site manager, you’re juggling deadlines, drawings, and data. When something goes wrong — even something small — it can derail an entire bid or delay reporting.

Here’s what often happens with other software:

• You're stuck waiting hours (or days) for an email reply
• You’re left digging through forums or guessing at solutions
• There’s no one to show you, step-by-step, how to fix or avoid the issue
• That’s not just frustrating — it’s inefficient and expensive.

Our Solution: Support That Feels Like a Safety Net

Both EasyEarthworks™ and OnSight™ include full access to our remote-control support system, as part of your standard annual licence.

What does that mean for you?

• Instant help from real engineers — the same people who built the software
• Remote control access (with your permission) — we see what you see
• We fix or show you — in real time, on your screen
• Secure, seamless file sharing — for sample drawings, error logs, or templates
• Zero waiting, no stress — just straight to the solution

Secure & Professional

We use LogMeIn™, an industry-standard remote system trusted by IT teams worldwide. You initiate every session — we never access your machine without permission, and every connection is encrypted, logged, and user-controlled.

Whether you're new to takeoff software or deep into a multi-discipline project, our support feels like having a senior technician sitting beside you — without the travel cost.

It's Not Just About Fixing Problems

Our support isn't only for troubleshooting. It’s also for:

• Learning new features
• Optimizing workflows
• Reviewing unusual drawing formats
• Testing revisions or exports live
• In short, it’s about building confidence in your software investment. 

Why It Matters

• Fast, human, reliable support isn’t a bonus — it’s your edge. It’s how you:
• Deliver accurate takeoffs faster
• Resolve issues before they cost time or credibility
• Train new team members without stress
• Stay productive during deadline crunches
• And with Visual Precision, it’s included as standard — not a hidden add-on. 

Ready to Experience It?

Our engineers are available, our system is secure, and our clients — from the biggest contractors to the smallest QS firms — will tell you:

“It’s the best software support I’ve ever used.”

Launch help directly from your software, or visit www.visualprecision.co.uk to get started.